Refund & Return Policy – WhatsMiner

At WhatsMiner, we strive to provide high-quality mining machines and excellent customer service. This Refund & Return Policy explains your rights and our process regarding returns and refunds.

1. Order Cancellations
• Orders can be canceled before shipment by contacting our sales team.
• Once the order has been shipped, cancellations are not possible, but returns may apply under the conditions below.

2. Returns
• Returns are accepted within 14 days of receiving the product.
• The machine must be unused, in its original packaging, and with all accessories included.
• Shipping costs for returns are the responsibility of the customer unless the product is defective or damaged.

3. Refunds
• Refunds are issued after the returned product is received and inspected.
• Refunds are made to the original payment method within 7–10 business days.
• Shipping and handling fees are non-refundable, except in cases of defective or damaged products.

4. Defective or Damaged Products
• If a machine is defective or damaged during shipping, contact us immediately with photos and order details.
• We will provide a replacement or refund after verifying the issue.

5. Exclusions
• Products damaged due to misuse, improper installation, or unauthorized repairs are not eligible for return or refund.
• Consumable items and accessories (if any) are non-returnable unless defective.

6. How to Request a Return or Refund
• Contact our customer support team via email or phone with your order number and reason for return.
• Our team will guide you through the return process and provide instructions for shipping.

Contact Us:
Email: [Your Contact Email]
Phone: [Your Contact Number]